FAQ

Welcome!
We know you may have questions about our services, policies, and treatments. Below you’ll find answers to the most common questions. If you don’t see your question here, feel free to contact us.
Appointments & Booking
Q: How do I book an appointment?A: You can book online through Vagaro, by phone, or in person. Please note that all appointments require a valid credit card to secure your time.
Q: Do I need a credit card to book?A: Yes — a credit card is required to confirm and hold all appointments. For your security, your information is entered into our encrypted booking system and is not stored by staff.
Q: Can I book multiple services in one appointment?A: Yes! When booking online or via phone, you can select multiple services for the same visit, subject to availability.
Q: What is your cancellation policy?A: We request a minimum of 24 hours’ notice for cancellations or rescheduling. Cancellations made within 24 hours or no-shows will be charged 100% of the scheduled service value. More details are available in our Practice Policies & Financial Agreement.
Q: What happens if I’m late?A: Arriving more than 10 minutes late may result in a shortened service or rescheduling to accommodate other clients. Full service fees may still apply.
Treatments & Safety
Q: Are your services medical?A: No. All services are aesthetic in nature. Our staff does not diagnose, prescribe, or treat medical conditions. Please consult your physician for medical concerns.
Q: Are there any risks with treatments?A: While all reasonable precautions are taken, skin care treatments carry some inherent risks. Please disclose your full medical history, medications, and skin conditions before each appointment.
Q: Are results guaranteed?A: Results vary by individual, and no specific outcome is guaranteed. Your esthetician will discuss expected results and treatment recommendations during your visit.
Q: How should I prepare for my treatment?A: Preparation varies by service. Your esthetician will provide instructions for optimal results. General guidance can be found in our Practice Policies & Financial Agreement.
Q: What aftercare is required?A: Aftercare depends on the service performed. Detailed instructions will be provided at your appointment. Following them helps achieve the best results.
Q: What if I have allergies or sensitive skin?A: Please inform us of any allergies, sensitivities, or skin conditions prior to your appointment. Full disclosure helps us customize treatments safely.
Q: Can I have treatments while pregnant or breastfeeding?A: Some treatments are not recommended during pregnancy or breastfeeding. Always consult your physician and notify your esthetician before booking.
Products & Packages
Q: Can I return products or exchanges?A: Opened or used products are final sale. Unopened and unused products may be exchanged within 7 days for store credit with the original receipt. Promotional items and discounted products are final sale.
Q: How do your service packages work?A: Packages must be started within 6 months of purchase and are non-refundable and non-transferable. Missed or late-cancelled appointments follow the same cancellation/no-show policies.
Q: Can I transfer my package to someone else?A: No. Packages are tied to the original purchaser and are non-transferable.
Q: Do you sell gift cards?A: Yes! Gift cards are available for services and products. They are non-refundable and may not be redeemed for cash.
Q: How do I earn and redeem loyalty points?A: Clients earn 1 point per $1 spent on individual services and retail products. Points cannot be redeemed for packages, gift cards, or promotional items. The program may be modified at any time.
Privacy, Photos & Consent
Q: Do you take before-and-after photos?A: Yes. Before-and-after photos are required for clinical documentation. Your privacy is always protected. Learn more in our Photo Consent & Image Use Policy.
Q: Can my photos be used for marketing?A: Optional use for marketing or education is entirely voluntary. You can consent or decline without affecting your treatment. See our Photo Consent & Image Use Policy.
Q: Are my photos and personal information secure?A: Yes. All personal and clinical information is stored securely and handled in accordance with our Privacy Policy and HIPAA standards.
Q: Do you send text reminders or marketing messages?A: At this time, we do not send SMS/text messages. Email and phone call reminders are available.
Payments & Insurance
Q: What forms of payment do you accept?A: We accept major credit/debit cards. Cash and other forms of payment may be accepted in person.
Q: Do you accept insurance?A: No. All services are self-pay and due at the time of the appointment.
Q: Are prepaid services refundable?A: Prepaid services, packages, promotional services, and gift cards are non-refundable and non-transferable, unless otherwise stated in writing by the practice.
Q: Can I use multiple payment methods for a single appointment?A: Please contact the spa directly to discuss multi-method payments.
General / Policies
Q: What if I am sick or there’s bad weather?A: Please notify us as soon as possible if you cannot attend. Repeated last-minute cancellations may be subject to fees.
Q: What should I disclose before my treatment?A: Please disclose all relevant medical history, medications, skin conditions, and changes in your health prior to each treatment.
Q: Do your staff diagnose or treat medical conditions?A: No. All services are aesthetic. Our staff does not provide medical care.
Q: What if I’m under 18?A: Minors must be accompanied by a parent or legal guardian who consents to the treatment and signs all necessary forms.
Q: How can I contact the spa with questions?A: You can reach us viaContact Info by phone, email, or form submission.
Optional: Extra Protection / Legal FAQs
Q: What happens if I misrepresent my medical history?A: We reserve the right to cancel or refuse services if critical information is not disclosed.
Q: Can I bring someone with me to my appointment?A: Due to space and privacy, only clients scheduled for services may be present.
Q: Do you guarantee satisfaction?A: We strive for the best results, but outcomes vary. Please review our Practice Policies & Financial Agreement for details.
Last Updated: March 24, 2026